Privacy Policy for Twelve Oaks Psychiatry
Introduction
Twelve Oaks Psychiatry (“we,” “our,” “us”) is a psychiatric mental health practice based in Florida. We are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, and protect personal information shared with us through our website (twelveoaks.co), phone number (954-947-1130), and email (mikehpmhnp@gmail.com).
Types of Information Collected
We may collect the following personal information:
• Name
• Date of birth
• Phone number
• Email address
• Mailing address
• Insurance information (if applicable)
• Health-related information necessary for scheduling or providing services
Method of Information Collection
We collect information through:
• Online appointment request forms on our website
• Direct communication via phone calls, emails, or text messages
• Intake forms completed in person or electronically
• Cookies or similar technologies for basic website analytics (no tracking for marketing purposes)
Purpose of Data Collection
We collect and use personal information to:
• Schedule and confirm appointments
• Provide psychiatric and related mental health services
• Communicate updates, reminders, and necessary information about your care
• Respond to inquiries or service requests
• Maintain internal records for billing, compliance, and service quality
Data Security Measures
We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes secure HIPAAcompliant systems for storing protected health information and encryption where applicable.
Data Sharing
We do not sell or rent your personal information to third parties. We may share your information only: • When required by law • With healthcare providers or insurers involved in your care, as permitted by HIPAA • With service providers who assist us in running our practice under strict confidentiality agreements Required Disclaimer: Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
User Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at mikehpmhnp@gmail.com or call 954-947-1130. We will respond to such requests in accordance with applicable privacy and health information laws. data.
SMS Terms & Conditions (Add This to the Same Page)
1. SMS Consent Communication The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications If users consent to receive customer care text messages from Twelve Oaks Psychiatry, LLC, they may receive messages related to:
• Appointment reminders
• Follow-up messages
• Rescheduling notifications
3. Message Frequency Message frequency may vary depending on the nature of communication.
4. Potential Fees for SMS Messaging Standard message and data rates may apply, depending on the user’s mobile carrier. 5. Opt-In Method Users may opt in via:
• Submitting an online form
• Verbal Consent
6. Opt-Out Method To opt out, users can reply “STOP” to any SMS message, or contact you directly to be removed from the list.
7. Help For assistance, users can reply “HELP”, or contact you via your website or phone number https://twelveoaks.co/contact-us/
8. Standard Messaging Disclosures • Message and data rates may apply • Text “STOP” to opt out • Text “HELP” for assistance or visit our Privacy Policy • Message frequency may vary Below this line is the instructions for the SMS Consent that must go in the the contact box 3. SMS Consent: Please add the following to your contact form located at https://twelveoaks.co/contactus/:
1. Add a phone number field to the form.
2. Above the “Send Mail” button, include the following SMS consent statement with an optional checkbox: Error! Filename not specified.By checking this box, you agree to receive SMS messages from Twelve Oaks Psychiatry, LLC related to customer care. You may reply STOP to opt out at any time. Reply to HELP for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our privacy policy page. Please ensure the checkbox is optional, allowing users to submit the form without selecting it if they choose.